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Smartfi Home Loans, LLC - previously Bankers Guarantee

We are pleased to share that we are rebranding the Bankers Guarantee name to Smartfi Home Loans, LLC. This change is a continued work in progress as we seek to use our name to share our decades of experience in the mortgage industry, our deep knowledge and expertise, and our commitment to helping Americans realize their dreams.

Although our name is changing, our commitment to providing you with excellent service and care remains the same. Here, you will find what you need to make your online payments, to contact us, and FAQs to help answer any questions you may have.

Make an Online Payment

Click the button below to make your online payment as usual

man using headset for work

Customer Service and satisfaction is a top priority at Smartfi Home Loans, LLC, previously Bankers Guarantee.

To inquire about an existing mortgage loan, please call:
330‑867‑1600 or Toll Free 800‑474‑4379
Monday-Friday 7:30am – 4:30pm EST
Saturday-Sunday Closed

For written communication, please mail to the below address, or fax to 330‑867‑1935.
Smartfi Home Loans, LLC
Attn: Customer Service Department
1113 Medina Road, Suite #400
Medina, Ohio 44256

If for any reason, you are not satisfied with our service, please ask to speak to our Operations Manager at 330-867-1600, ext. 1603.

Frequently Asked Questions

No, the name change from Bankers Guarantee to Smartfi Home Loans, LLC does not affect your loan.

You continue to go to the same place to make your loan payment. You can click the button above or click here.

No, you are not required to make any changes to what you have been doing.

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