Does the change affect my loan?

The Servicing of your mortgage loan is being transferred, effective June 1, 2023. This means that after this date, a new Servicer will be collecting your mortgage loan payments from you. Nothing else about your mortgage loan will change.

Where do I go to make my loan payments?

To make loan payments, you can send them via First Class mail, Priority or Overnight mail, or online.

For payments via First Class (regular) mail, send your payment to:

Servbank
PO Box 650094
Dallas, TX 75265-0094

For payments via Priority or Overnight mail, send your payment to:

Servbank
Attn: Cashiering
3138 E. Elwood Street
Phoenix, AZ 85034 For online payments, please reference your Servbank welcome packet. The packet will have instructions on how to set up an online account to make payments.

What if I didn't know about the change? Will I receive a late fee?

Under Federal Law, during the 60‐day period following the effective date of the transfer of the loan servicing, a loan payment received by your old Servicer on or before its due date may not be treated by the new Servicer as late, and a late fee may not be imposed on you.

I used ACH to make my payments. What happens now?

If your payments are currently set for automatic withdrawal (ACH) from your checking or savings account, Smartfi Home Loans (Bankers Guarantee Mortgage Company) discontinued the auto‐withdraw service on May 31, 2023. Your new servicer, Servbank, offers an automatic withdrawal program and will be sending you information on how to set this up with them.

If you were on automatic withdraw, it is okay to send a check directly to Servbank. Please remember to write your loan number on the check.

Can I still make a payment through the Bankers Guarantee website?

5/31/2023 was the last day to pay through the Bankers Guarantee website. As of 6/1/2023, payments are no longer be accepted there.

What are the next steps?

Please be sure to send a check to Servbank for your next payment. If you were on automatic withdraw, it is okay to send a check directly to Servbank. Please remember to write your loan number on the check.

You should have received a detailed welcome packet from Servbank. This explains in detail your options to continue to make your monthly payments.

Who do I contact if I have questions?

If you have any questions for your prior servicer, Bankers Guarantee Mortgage Company, contact us at:

Bankers Guarantee Mortgage Company
1113 Medina Road, Suite #400
Medina, OH 44256
330-867-1600
800-474-4379 toll free
M-F 8:00am - 4:00pm EST

If you have questions for your new servicer, Servbank, about your mortgage loan or this transfer, please contact them at:

Servbank
Attention: Customer Care
3138 E. Elwood Street
Phoenix, AZ 85034
866-867-0330 toll free
M-F 8:00am - 9:00pm EST
Sat 8:00am - 12:00pm EST

What if I filed for bankruptcy?

If you have filed a bankruptcy petition and there is an “automatic stay” in effect in your bankruptcy case or received a discharge of your personal liability for the obligation identified in this letter, we may not and do not intend to pursue collection from you personally. If either of these circumstances apply, this notice is not and should not be construed to be a demand for payment from you personally. Unless the Bankruptcy Court has ordered otherwise, please also note that despite any such bankruptcy filing, whatever rights we hold in the property that secures the obligation remain unimpaired.